Help centre

SmartCart support

Need a hand with your account, shopping list, price comparison or subscription? Start with the complete SmartCart user guide, or contact us for personal help.

Contact SmartCart

Email smartcart@cetia-solutions.co.uk. Include the device you use, a short description of what happened and a screenshot if it is useful. Never send your password or a full payment receipt.

Email support

Common questions

Can I use the same account on web and mobile?

Yes. Sign in with the same SmartCart account to access the data and subscription status stored for that account.

Can I purchase a plan in the browser?

Yes. Web subscriptions are handled by Stripe. Android purchases remain managed by Google Play, and iPhone or iPad purchases remain managed by the App Store.

Where do prices come from?

The app reads current and historical prices already held in SmartCart's Supabase database. The browser does not scrape supermarket websites.

How quickly will you reply?

We normally acknowledge support requests within 72 hours. Privacy and data-rights requests may take longer while we verify the account owner.